Terms and Conditions

Transdev Travel registered with the RCS of Meaux under number 301 272 035, SIRET number 301 272 035 000 82, Intracommunity VAT number FR 90 301 272 035, whose registered office is located at 3 Avenue Joseph Paxton 77164 Ferrières-en-Brie - France, (hereinafter ‘Transdev Travel’ or ‘the Carrier’).

Transdev Travel mainly offers a private transfer service for passengers between Paris, Disneyland Paris® Parks, the three airports in the Paris region (Roissy-Charles de Gaulle, Orly and Beauvais) and the major Paris train stations (Lyon, Nord, Est, Montparnasse, Austerlitz, Saint Lazare and Bercy) or between the address designated by the customer, as defined below, and one of these airports.

The services offered by Transdev Travel are reserved for natural persons and legal entities, on behalf of their employees or representatives (hereinafter ‘the Customer(s)’). Transdev Travel does not accept bookings from unaccompanied minors. The purpose of these general terms and conditions (hereinafter ‘the Contract’) is to define the terms and services offered by Transdev Travel. They are available on the https://shuttle.transdev.com website as well as on simple request from the Carrier using the contact details indicated in the Contract. The Carrier reserves the right to modify the terms of the Contract at any time. The applicable provisions shall be those in force on the date of confirmation of the reservation.

The Customer must read these conditions before booking. By booking a transfer, the Customer acknowledges having read and accepted the terms of the Contract. Booking a transfer implies the Customer's full, entire and irrevocable acceptance of the Contract, to the exclusion of all other documents, such as leaflets or catalogues, issued by the Carrier or one of its service providers and partners, which are for information purposes only.

Reservation methods / Reservation procedure

Bookings can be made via the Internet. Confirmation (or summary of the service) will be sent by email (cf. L.121-19 and L.121-19-2 Code conso. Reproduced in art.7).

In the absence of confirmation or a booking number, pick-up will not be possible and the booking will be considered cancelled at the customer's initiative. Reservations will only be taken into account once payment has been received.

Changes to bookings

Changes can be made by email or telephone, at no extra cost, to Transdev Travel up to 12 working hours before the transfer. After this time, changes can only be made by telephone. In all cases, changes are made subject to availability. If the alternatives proposed by the Carrier are refused by the Customer, the latter will have the choice of maintaining his/her initial reservation or cancelling it under the conditions below.

Reservation cancellations and refunds

Cancellations can be made by Internet or by telephone, provided that the booking confirmation number is provided. The conditions for refunds in the event of cancellation are as follows:

• More than 24 hours before the scheduled transfer time: 100%.
• Between 24 and 12 hours, the cancellation must be made by telephone and the refund will be 100%.
• Less than 12 hours before the scheduled transfer time: the costs incurred remain at the Customer's expense.
• Refunds will be made in euros.
• If the customer does not show up at the time of the transfer and once the waiting time has been exceeded as indicated at the time of booking, the transfer will be payable in full. In the event that the customer provides incorrect information, making it impossible for the Carrier to carry out the transfer, no refund will be given. Any claim or request for reimbursement must be made by email and sent to the Carrier within 4 weeks of the transfer date. Where applicable, no refund or compensation may be granted.

Arrival and Departure Procedures

Customers are required to comply with the arrival and departure procedures detailed in their booking confirmation. If one of the procedures is not respected by the Customer, through their own fault, and has the effect of preventing the pick-up under the conditions provided for, the transfer is due in full. The Customer must be ready at the departure time defined with Transdev Travel in front of the address/place indicated for the pick-up.

Pick-up conditions 

Flight/train delay and/or cancellation

In the event of a flight/train delay on arrival Transdev Travel undertakes to find a replacement shuttle but cannot be held responsible for any waiting time involved. In addition, if the information concerning the flight/train references is incorrect or missing, the transfer is due in full to the Carrier. If the flight/train is cancelled, the Customer may request that the service be postponed or reimbursed, by providing proof of the cancellation of the flight/train.

It is the Customer's responsibility to inform Transdev Travel of the delay and cancellation of their flight / train before the pick-up time.

Handling people with reduced mobility

A Transdev Travel partner dedicated to providing transfers in the best conditions of comfort and safety for passengers with reduced mobility and equipped with a folding wheelchair will welcome and take care of them. This service is available on request as a private shuttle only. To book an adapted vehicle, reservations must be made by email to contact@shuttle.transdev.com at least 72 hours before departure.

Luggage

Customers are authorised to carry up to 7 items of luggage in the case of a minivan and 3 items in the case of a saloon car at no extra cost (the size of the luggage must not exceed the following dimensions: 80 x 60 x 25 cm with a maximum weight of 23 kg) in addition to their hand luggage. In the event of non-compliance by the Customer, pick-up may be refused and the reservation will be considered cancelled at the Customer's initiative. In order to guarantee Customer safety, luggage must be deposited in the areas reserved for this purpose; it may not be carried in the vehicle, either on the seats or in the traffic areas. The Customer is entirely responsible for the contents of his/her Baggage. Through no fault of the Carrier, the latter may not be held liable for the loss, theft or damage, during loading, transfer or unloading, of the Customer's Baggage. Any object found in a vehicle will be deposited at the head office of Transdev Travel or, at the latter's choice, with the lost property department nearest to its head office, where the Customer may come to recover it within a period of 1 (one) year from the date of the transfer concerned.

Pets

Animals are authorised on board vehicles provided that they are placed in cages suitable for their transport and do not represent any threat to the Carrier, other passengers or third parties. Transdev Travel reserves the right to refuse the carriage of cages measuring more than 48/32/31 cm (long/wid/high). Guide dogs are accepted on board our vehicles at no extra charge. They must be indicated in the comments at the time of booking.

Insurance

The Carrier has taken out a Professional Civil Liability insurance policy, as well as an insurance policy covering damage caused by driving the vehicle for any damage that may be caused to a third party and/or its passenger. Insurance does not cover luggage or personal effects left on board the vehicle (loss, theft, damage, etc.), including those ‘entrusted’ to the driver.

Child seats

The Carrier undertakes to provide, free of charge, seats suitable for children that comply with current regulations (one baby seat and one booster seat maximum per minivan only):

• children from 0 to 18 kg: baby seat
• under 36 kg: booster seat

The request for a seat must be explicitly made at the time of booking. If, on the day of the transfer, it turns out that such equipment was required without having been provided for by the Customer, the Carrier may cancel said transfer under the conditions provided for cancellations attributable to the Customer occurring less than 12 hours before the scheduled transfer time.

Vehicle availability

In certain circumstances, the Carrier reserves the right to provide Customers with a replacement vehicle from a partner carrier. In the event that the Carrier cancels the transfer less than 1 hour before the scheduled departure time and without having been able to provide a substitute means of transport, the Carrier undertakes to reimburse the difference in cost between the substitute means of transport used by the Customer and the initial cost of the shuttle upon presentation of an original of the relevant invoice.

Responsibility of Transdev Travel

The vehicles made available to Customers comply with the technical standards imposed by current French regulations. Drivers are required to comply with the provisions of the Highway Code, in particular the rules relating to parking, speed limits and the safety of passengers and surrounding vehicles. The Carrier declines all liability for delays caused by force majeure (and in particular in the event of strikes, demonstrations, bad weather, serious traffic accidents disrupting regular traffic, unusually heavy traffic jams) or attributable to the Customer. These events may not give rise to any compensation whatsoever.

The Carrier undertakes to reimburse the cost of replacing the plane ticket (up to a limit of EUR 500 per passenger per flight, EUR 100 for the train ticket, EUR 150 per night in a hotel, EUR 20 for food), upon presentation of an original invoice, if the Customer is forced to miss his/her flight due to a fault exclusively attributable to Transdev Travel, provided that the Customer can prove that he/she was unable to obtain reimbursement of the price of said ticket from the airline, or to be offered a replacement flight at no extra cost by said airline.

The Carrier is subject to an obligation of means with regard to the reservation of a journey. Consequently, Transdev Travel cannot guarantee the availability of a vehicle and cannot be held liable in the event that Transdev Travel is unable to book the journey requested by the Customer due to a lack of available vehicles corresponding to the Customer's wishes. In order to be taken into account, any complaint must be received by the Carrier within a maximum period of 4 weeks from the contractual date of the transfer initially agreed by e-mail via contact@shuttle.transdev.com or by post, addressed to the Carrier's Customer Service whose contact details are given in article 11 hereof. After this period, no commercial claim may be taken into consideration.

Finally, the Carrier declines all liability for the loss, damage or theft of cash, banknotes, jewellery and other precious objects, which remain the sole responsibility of the Customer throughout the journey.

Customer's responsibilities

The customer is obliged to respect the scheduled times and the arrival and departure procedures stipulated in the booking confirmation. The customer is not authorised to change the itinerary or the pick-up and drop-off addresses and locations given at the time of booking (unless requested 24 hours before the transfer). The customer undertakes to behave in the vehicle in a way that is neither contrary to common sense nor to the French laws and regulations in force, as mentioned in article 6 of these conditions.

Any deterioration or damage to the vehicle will be invoiced at the full cost of the necessary repairs. The customer is responsible for his/her personal belongings, which he/she retains custody of. They must ensure that nothing is forgotten in the vehicle, in accordance with article 6. Failure to comply with any of the aforementioned points may not be considered to be the responsibility of Transdev Travel and may not give rise to any reimbursement or compensation from Transdev Travel.

Pricing conditions

Transdev Travel prices are available on the website: https://shuttle.transdev.com . They are expressed in euros including all taxes. These prices are subject to change at any time, the Carrier guarantees the Customer the fare in force on the day the booking is confirmed. All customers (including children and babies) are subject to the full fare. All minors under the age of 18 must be accompanied by a passenger of legal age.

Safety on board vehicles

It is agreed that the Customer undertakes to behave in the vehicle in a way that does not contravene common sense and the laws and regulations in force in France. These rules concern in particular the compulsory wearing of seat belts and the prohibitions on smoking, consuming alcohol and transporting flammable, explosive, corrosive or toxic substances.

Transdev Travel reserves the right to refuse access to the vehicle or to disembark any Customer who contravenes the regulations, or whose behaviour is clearly such as to pose a risk to the Carrier, other passengers or third parties, without the latter being able to demand any form of reimbursement or compensation.

Provisions of the French Consumer Code

If the CUSTOMER is a consumer, the following provisions apply:L.121-19-3 of the Consumer Code: ‘For contracts concluded electronically, the trader shall remind the consumer, before he places his order, in a legible and comprehensible manner, of the information relating to the essential characteristics of the goods or services which are the subject of the order, their price, the duration of the contract and, where applicable, the minimum duration of the consumer's obligations under the contract, as provided for in Article L. 121-17.The trader shall ensure that the consumer, when placing his order, explicitly acknowledges his obligation to pay. To this end, the function used by the consumer to validate his order includes, under penalty of nullity, the clear and legible words: order with obligation to pay or a similar wording, free of any ambiguity, indicating that placing an order requires payment. E-commerce sites shall clearly and legibly indicate, at the latest at the beginning of the order process, the means of payment accepted by the professional and any delivery restrictions. ‘Article L.121-17 of the Consumer Code: ’I.-. Prior to the conclusion of a contract for the sale or supply of services, the trader shall provide the consumer, in a legible and comprehensible manner, with the following information: 1° The information provided for in Articles L. 111-1 and L. 111-2; 2° Where the right of withdrawal exists, the conditions, timeframe and procedures for exercising this right as well as the standard withdrawal form, the conditions of presentation and particulars of which are laid down by decree in the Conseil d'Etat; 3° Where applicable, the fact that the consumer bears the cost of returning the goods in the event of withdrawal and, for distance contracts, the cost of returning the goods where, due to their nature, they cannot normally be returned by post; 4° Information on the consumer's obligation to pay a fee if he exercises his right to withdraw from a contract for the provision of services, the supply of water, gas or electricity and a subscription to a district heating network, the performance of which he has expressly requested before the end of the withdrawal period; this fee is calculated in accordance with the procedures laid down in Article L. 121-21-5; 5° When the right of withdrawal cannot be exercised pursuant to Article L. 121-21-8, information to the effect that the consumer does not benefit from this right or, where applicable, the circumstances in which the consumer loses his right of withdrawal; 6° Information relating to the trader's contact details, where applicable the costs of using the means of distance communication, the existence of codes of good conduct, where applicable deposits and guarantees, cancellation procedures, methods of settling disputes and other contractual terms and conditions, the list and content of which shall be laid down by decree in the Conseil d'Etat...’. Pursuant to article L. 121-16-1 I 9°) of the French Consumer Code, the right of withdrawal does not apply to the Customer.

Personal data

The information provided by the Customer enables Transdev Travel to process and execute the services covered by these General Terms and Conditions. In addition, Transdev Travel may use the Customer's personal data to send them commercial offers that may be of interest to them. In accordance with the French Data Protection Act of 6 January 1978, amended by the Act of 6 August 2004, all Customers have the right to access, modify, rectify and delete their personal data. The Customer may exercise this right by sending a letter to the Carrier whose contact details are given in article 11 hereof.

Cookies

The Customer is informed that by using the Transdev Travel website, one or more cookies, or similar files, may be placed on the Customer's hard disk. A cookie records information relating to the Customer's browsing on the website (pages consulted, date and time of consultation, etc.) which may be read during subsequent visits. It cannot be used to read information contained in the Customer's computer files. The following cookies are used for the following purposes:

• Customer's unique ID: identification of the Customer who has made a visit over a given period.
• User session ID: identifier tracing the Customer's activity on the pages of the Transdev Travel website
• direct access or not: origin of the Customer directly from entering the site URL
• storage of the various points of contact: recording of the advertising media to which the Customer has been exposed over a given period

Customers are informed that most Internet browsers allow them to prevent cookies from being saved, to receive a warning message before a cookie is copied, or to delete cookies from their hard drive. To find out more about these functions, Customers should refer to their browser's instructions or help screen. However, if the Customer objects to the installation of cookies or deletes them, use of the Transdev Travel website may be impaired. In accordance with the French Data Protection Act of 6 January 1978, amended by the Act of 6 August 2004, all Customers have the right to access, modify, rectify and delete their personal data. The Customer may exercise this right by sending a letter to the Carrier whose contact details are given in article 11 hereof.

When you access or use certain services, we may provide you with additional or specific information relating to the data processing implemented for these services.

Certain data concerning you may be supplied to us by partners.

Unless we obtain your specific consent, we will not communicate or make available to third parties any data concerning you for the purposes of commercial or promotional prospecting for third party products or services.

Where processing is based on your consent, you are reminded that your consent may be withdrawn at any time.

No decision having legal effects against you is taken by exclusively automated processing.

Some of the data collected is required to access our Services and those of our partners. In this case, the fields or information required are indicated to you for this purpose. If you choose not to provide certain required personal data, we may not be able to provide you with the services you have requested or fulfil the purposes for which we process personal data.

In addition, we may publish, disclose and use aggregated information (information about all users or specific groups or categories of users combined in such a way that an individual user can no longer be identified or referred to) or non-personal information for industry and market analysis, demographic profiling, promotional and advertising purposes and other business purposes.

Conservation periods

Your personal data will only be kept for as long as is necessary to fulfil the purposes for which it was collected.

Please note that the general principles for data retention are :

• Data relating to the management of your requests and complaints may be kept until the end of two calendar years from the date of collection;
• data collected in the context of video protection may be kept for a maximum of one month from the date of capture;
• data relating to the management of purchases may be kept for a maximum of five calendar years from the date of collection;
• data relating to the management of cookies may be kept for up to 6 months from the date of collection;
• data relating to recruitment management may be kept for up to two calendar years from the date of collection;
• data relating to the measurement of visitor numbers is anonymised no more than 6 hours after it is collected

Certain specific data processing operations that we carry out may have different retention periods, in particular if their retention is made necessary by a legal obligation or to enable us to exercise our rights.

If you would like more details on the specific retention rules for a particular processing operation, please contact our Data Protection Department and/or the Data Protection Officer: contact@shuttle.transdev.com

Security and data transfers

In accordance with the regulations in force, we take the necessary measures to ensure that personal information is protected in terms of its security, integrity and confidentiality.

Any transfers of data are carried out in accordance with the regulations, and are governed in particular by the standard contractual clauses established by the European Commission.

For the purposes specified above, we may communicate information about you to other companies in the Transdev Group and to our subcontractors and service providers; some of these companies may be located outside the European Union and outside countries recognised by the European Union as having laws guaranteeing adequate protection of personal data.

Information concerning you may be communicated to any person or any public or private entity, in particular administrations or professional bodies, where such communication is provided for by law or regulation.

We may also process information about you for the purposes of managing and monitoring compliance with our internal policies and procedures, auditing or to administer, manage or defend ourselves against claims or legal proceedings.

In the event that we become involved in a merger, acquisition, sale of assets or receivership, we may be required to sell or share some or all of our assets, including personal data.

Exercising your rights

In accordance with the regulations, you can exercise your rights of consultation, rectification, opposition, deletion, limitation of processing and portability, under the conditions of the applicable regulations, on your personal data that we may hold, by sending a request stating your surname, first name, address and attaching a copy of proof of identity, by the means of your choice:

• By post to: Transdev Travel – Data Protection, 3 AV JOSEPH PAXTON – 77164 FERRIERES-EN-BRIE
• By email to: contact@shuttle.transdev.com

If necessary, you can also send your request to the Transdev Group Data Protection Officer (Group DPO) at the following address: dataprivacy@transdev.com.

For any request relating to data processing implemented as part of video surveillance, please specify the line number, stops and time slot.

You can also send the Data Protection Department your instructions regarding the fate of your personal data in the event of death, and in particular the manner in which you wish the aforementioned rights to be exercised.

In general, the Data Protection Officer and the Data Protection Department remain at your disposal for any additional information or complaint relating to the processing of personal data that we implement. We undertake to respond to you as soon as possible, in accordance with the deadlines imposed by the applicable regulations.

Please be informed that the supervisory authority in France for data processing is the National Commission for Information Technology and Civil Liberties, www.cnil.fr, from which you can request any information or lodge a possible complaint.

Applicable Law and Competent Jurisdictions

These General Terms and Conditions are subject to French law. Any dispute relating to their interpretation and/or execution shall be subject to the French courts and, if the Client is a trader, to the exclusive jurisdiction of the competent courts in the jurisdiction of the registered office of Transdev Travel for any dispute with the latter. This clause applies even in the event of summary proceedings, incidental claims, multiple defendants or third-party claims.

Contacts

Transdev Travel PA du Nid de Grives – 3 Avenue Joseph Paxton 77164 Ferrières-en-Brie - France