Privacy policy

Transdev Shuttle undertakes that the collection and processing of your data, carried out from the site, comply with the General Data Protection Regulations (GDPR) and the Data Protection Act and Freedoms.

Personal data collected

Transdev Shuttle, as data controller within the meaning of the GDPR, limits the collection of personal data to adequate, relevant and strictly necessary for the marketing of its services and the management of the commercial relationship.

Two types of data are collected by Transdev Shuttle:

  • The personal data that you indicate to us when placing your order on our website. They are compulsory for the reservation and management of transfers / excursions that you order; failure to provide this data may result in the inability to offer our services to you.
  • Personal data related to the services requested or performed and their billing. They are mandatory and relevant to ensure a high level of quality of service to our customers.

Processing of your data

Personal data collected as part of the services offered by Transdev Shuttle are processed according to secure protocols.

The purpose of processing this data is:

  • The execution of the reservation / management service for your requests and the provision of the transport service by Transdev Shuttle.
  • Improvement of the quality of service (personalization of the offer, identification of malfunctions, improvement of customer knowledge through possibly anonymized statistical analyzes)
  • Communication by sms or emailing campaigns, to keep you informed of the evolution of our services.

The legal basis for these treatments is based on your contractual relationship with Transdev Shuttle and / or on the legal or regulatory obligations of Transdev Shuttle or on your consent, with regard to prospecting treatments, which you can withdraw at any time by contacting us. sending an email via the contact form on our site.

Data transmission

Your personal data is only transmitted to our partners for the purpose of ensuring the proper performance of the service and monitoring of the commercial relationship that results, in particular:

  • Aux partenaires Transdev Shuttle, pour la réalisation d’enquêtes de satisfaction
  • À notre prestataire de services de paiement pour vous proposer le règlement à distance de nos services par carte bancaire.
  • Et, sous réserve de votre consentement, aux prestataires intervenant pour les besoins de notre communication /marketing.


Your personal data will be kept for a period adapted to the purpose of each of these treatments. By way of exception, this data may be kept for longer periods of time to manage complaints and litigation where appropriate as well as to meet legal and / or regulatory obligations.

Your rights

You have the right to request access to your personal data and rectification of inaccurate data. You can request the erasure of the data and the limitation of the processing, within the limits provided for by the applicable legislation. You have the right to the portability of personal data that you have provided to the Company, under the conditions provided for by applicable law. You also have the right to define directives relating to the storage, erasure and communication after your death of your personal data processed by the Company, in accordance with the applicable laws and regulations.


You can exercise these rights either by sending an e-mail to via the website or by sending a signed letter accompanied by a copy of an item identity to the address

Transdev Shuttle

1 Chemin du Clos Saint Paul 
95210 Saint Gratien France


You also have the right to lodge a complaint relating to the processing of your personal data with the Commission Nationale Informatique et Libertés (CNIL).