FAQ

Are you a Tour Operator, a travel agency, a hotel group, an airline, a concierge, a trade fair and event organiser or simply a frequent traveller?

By creating a Transdev Travel account, you will benefit from end-of-month invoicing and discounts. To take advantage of this, fill out the form to create an account.

Did you forget something? Please contact us. Any object found in a vehicle will be returned to Transdev Travel's head office, where the Client can claim it back within 1 (one) year from the date of the transfer concerned.

The Transdev Travel service operates airport transfers 24/7 all year round. The customer service is open from Monday to Friday from 9am to 5pm.

"Travel at your own risk" means that you did not wish to choose the pick-up time offered by Transdev Travel. You will therefore not be able to benefit from the Transdev Travel guarantees concerning your flight.

Please note that any child/baby seat requests must be included in the number of passengers otherwise your transfer cannot be guaranteed for operational reasons. Example: a trip with 2 adults and 1 baby = in the Transdev Shuttle booking: 3 passengers + 1 baby seat 

Transdev Shuttle provides baby seats and booster seats free of charge. It is mandatory to specify this request when making your reservation for this service to be guaranteed by Transdev Shuttle. Furthermore, any minor under 18 years old must be accompanied by an adult passenger:
- Children from 0 to 18 kilos must be transported in a baby seat.
- Children from 19 to 36 kilos must be transported in a booster seat.

Yes, provided in cages (extra charge of 12€ per cage) suitable for their transport. However, we cannot transport large animals in shared service, you will have to opt for an exclusive or private service.